Privacy policy

This Privacy Policy describes how prostocktennis.com (the “Site”, “we”, “us”, or “our”) collects, uses, and shares your personal information when you visit or make a purchase from the Site.

Collecting Personal Information

When you visit our Site, we collect certain information about your device, interactions with the Site, and information necessary to process your purchases. We also collect additional information if you contact us for customer support.

Personal Information We Collect

Device Information

  • Examples: web browser version, IP address, time zone, cookie data, visited pages, search terms, and interaction data

  • Purpose: to load the Site correctly and perform analytics for optimization

  • Source: automatically collected via cookies, logs, tags, or pixels

  • Shared with: Shopify and analytics providers

Order Information

  • Examples: name, billing and shipping address, payment info (e.g. credit card), email, and phone number

  • Purpose: to fulfill your orders, process payments, provide confirmations, and detect fraud

  • Source: provided directly by you

  • Shared with: Shopify

Customer Support Information

  • Examples: name, contact details, payment verification info, order history, device & usage data, error logs

  • Purpose: to provide assistance and improve service

  • Source: collected directly from you

Security Measures

We implement appropriate technical and organizational security measures to protect your data. This includes SSL encryption, access control, secure hosting via Shopify, and routine monitoring of our systems.

Sharing Your Personal Information

We share your personal data with third-party service providers to operate our business:

  • Shopify: our e-commerce platform. Privacy policy

  • Analytics & Ad Partners: such as Google Analytics and Meta, for behavioral targeting (see below)

We may also disclose your data if legally required to comply with court orders or to protect our legal rights.

Behavioural Advertising & Profiling

We use your personal data to deliver relevant ads and content:

  • Google Analytics helps us understand visitor behavior. Opt-out here

  • We may share information (e.g., pages visited or items purchased) with ad platforms like Facebook or Google for remarketing.

You can opt out via:

We also use profiling techniques (e.g., recommendations based on previous purchases) to improve your experience. This is never done in a way that has significant legal effects on you.

Data Processing & Contracts

We have signed Data Processing Agreements (DPAs) with our key service providers, such as Shopify, to ensure compliance with GDPR and proper handling of your data.

Cookies

We use cookies to improve your experience and analyze traffic. You can manage cookie preferences through your browser or via opt-out tools.

Types of cookies used:

  • Necessary (e.g., session tracking, cart function)

  • Performance & Analytics (e.g., Shopify, Google)

  • Marketing & Remarketing (e.g., Meta Pixel)

More info on cookie settings and impact: allaboutcookies.org

Your Rights (GDPR & CCPA)

If you're in the European Economic Area (EEA) or California, you have the right to:

  • Access or port your data

  • Correct or delete your data

  • Object to processing or withdraw consent

  • File a complaint with your local authority

To exercise these rights, email us at info@prostocktennis.com.

Retention

We retain order and personal information unless you request deletion. Contact us if you'd like your data erased.

Do Not Track

We do not alter our data practices based on “Do Not Track” browser signals, due to the lack of industry standard responses.

Changes

We may update this policy to reflect changes to our operations or legal requirements. Updates will be posted here with a revised "Last updated" date.

Contact

If you have questions, requests, or complaints about this policy, please contact us at: 

📧 info@prostocktennis.com

Last updated: April 2025